Orders that are missing tracking updates, stuck in transit, pending, or marked as expired will be eligible for review 45 days after the order has departed from our fulfillment warehouse.

Important Notes :

• Sometimes the package may arrive at the customer’s nearest post office but show as “pending” due to:
  • insufficient or incomplete address
  • package unclaimed
  • incorrect house or apartment number
  In such cases, customers are strongly encouraged to contact their local USPS or visit the post office for faster resolution.
• In some cases, the tracking status may show “Delivered,” but the customer claims the package was not received.
  FashionYet will begin a verification process, which may take 1–2 months, and a positive outcome is not guaranteed since this depends on USPS investigation and final confirmation.

FashionYet cannot issue a refund or resend an order if the tracking information shows the package as “Delivered.”

A . If your customer claims they did not receive the package, an official non-delivery certificate issued and stamped by the local post office is required.

B . Tracking Information Alerts

If the tracking shows “Alert,” the possible reasons include:

a) Incorrect or insufficient address
b) No such number
c) Unknown recipient
d) Delivery refused
e) Package not picked up in time
f) No safe delivery location
g) Customs not cleared
h) Other delivery exceptions

Notes

a. Delivery Attempts & Returns

The local courier may attempt delivery 1–3 times depending on the situation.
If the package remains unclaimed, it will be held at the local post office for 3–7 days.
Customers must pick up the package themselves.

If the package is not collected, it will be returned to the sender (our logistics partner).
During this return process, FashionYet is not responsible for any lost items.

b. Returned Packages

If the logistics partner returns the package to our warehouse, the product will be placed into your private inventory.
No refund will be issued for returned items.

c. Unprocessed or Destroyed Packages

FashionYet cannot offer refunds or resends for:

• Undelivered orders that you do not respond to
• Packages destroyed or disposed of by the logistics company

FashionYet offers a full refund or a replacement if clothing items arrive severely damaged.

FashionYet offers a partial refund or a replacement if clothing items arrive partially damaged (excluding normal conditions such as loose threads, slight wrinkles, minor creases, or small cosmetic imperfections that do not affect wearability).

Notes

• a. Fragile-product rules do not apply because FashionYet sells clothing only.
  (Clothing damage is assessed case-by-case through photos/videos.)
• b. If only the shipping box or outer packaging is damaged, but the clothing item is perfectly fine, FashionYet cannot offer refunds or after-sale services. This is normal due to long-distance transit.
• c. Customers must report any damaged clothing issues within 30 days after the order is marked as delivered.

FashionYet follows a strict quality check before any clothing item is shipped. FashionYet handles incorrect or missing items as follows:

• a. For incorrect items (completely wrong product delivered), FashionYet offers a full refund or a replacement
• b. For clothing delivered in the wrong color or wrong size (as long as it does not change the basic product type), FashionYet offers a refund or resend if you provide a screenshot of your customer’s complaint showing their name, message, and date.
• c. For missing parts/accessories that come with clothing (e.g., belts, straps, patches), FashionYet may provide a partial refund or resend the missing part.
  If the missing part affects the ability to wear the item, FashionYet will resend the entire product.
• d. For missing accessories (such as packing add-ons or included fashion accessories), FashionYet will resend the missing accessory.

Notes

For size-related issues, FashionYet may request a photo of the item measured according to the correct measuring method (length, width, chest, sleeve, etc.).
Clear measurement photos help us resolve size disputes faster and more accurately.

FashionYet offers a full refund for cancellations only if the clothing item has NOT yet entered processing at the warehouse.

Once the item has moved into processing, packing, or shipping preparation, the order cannot be canceled.